Términos del Acuerdo de Servicio

Servicios de Alojamiento Compartido, Revendedor y Semi-dedicado
Uptime de la red y el servidor:
The following requirements must be met while claiming credits:

Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.) You must submit a ticket through our client portal to the billing department All requests must be submitted within 5 days of the reported downtime All requests must contain a ticket ID or announcement notification of the service interruption SLA Credit will be generated as follows based on your monthly renewal price:

99.9% Guaranteed
99.8% – 99.5% 20%
99.4% – 99% 40%
98.9% – 98.5% 60%
Below 98% 100%
Downtime for the following events shall not be accounted for:

DDoS Attacks
Scheduled downtime or planned maintenance
Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
ISP or local connection problems
Customer-controlled downtime
Natural Disasters or events beyond the control of Host4geeks LLC
Unmanaged & Managed VPS:
Network & Server Uptime:


Host4Geeks LLC guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Host4Geeks customer.

The following requirements must be met while claiming credits:

Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.)
You must submit a ticket through our client portal to the billing department
All requests must be submitted within 5 days of the reported downtime
All requests must contain a ticket ID or announcement notification of the service interruption
SLA Credit will be generated as follows based on your monthly renewal price:

99.9% Guaranteed
99.8% – 99.5% 20%
99.4% – 99% 40%
98.9% – 98.5% 60%
Below 98% 100%
Downtime for the following events shall not be accounted for:

DDoS Attacks
Scheduled downtime or planned maintenance
Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
ISP or local connection problems
Customer-controlled downtime
Natural Disasters or events beyond the control of Host4geeks LLC
Internal services such as MySQL, Apache, PHP, etc.
Unmanaged and Managed Dedicated Servers:
Hardware Replacement:

Orlando and LA:

Hardware replacement will occur within 3 hours from your report of a problem. Host4Geeks will refund 5% of the Fee for each additional 2 hours of down time (up to 100% of your Fee).
Servers at our New York facility are exempted from this SLA due to the fact that we are dependent on a third-party provider for HW replacements where as at Orlando and LA we have on site HW and personnel.
Network Uptime:
Host4Geeks LLC guarantees a 99.9% network and server uptime. If in any given month we fail to meet this guarantee a credit may be issued to a Host4Geeks customer.
The following requirements must be met while claiming credits:
Your account must be in good standing. (No overdue invoices / pending cancellations / abuse reports.) You must submit a ticket through our client portal to the billing department All requests must be submitted within 5 days of the reported downtime All requests must contain a ticket ID or announcement notification of the service interruption SLA Credit will be generated as follows based on your monthly renewal price:
99.9% Guaranteed
99.8% – 99.5% 20%
99.4% – 99% 40%
98.9% – 98.5% 60%
Below 98% 100%
Downtime for the following events shall not be accounted for:

DDoS Attacks
Scheduled downtime or planned maintenance
Interruption of service due to unpaid invoices, abuse notifications and violations of TOS
ISP or local connection problems
Customer-controlled downtime
Natural Disasters or events beyond the control of Host4geeks LLC
Internal services such as MySQL, Apache, PHP, etc.
Our Budget Dedicated Server line up is exempted from an SLA of any kind and are provided on a best effort basis.